Call handling for healthcare
Consider it handled.
Healthcare calls can't go wrong. Handled answers every call, verifies the details, takes action in your systems, and leaves a full record — one conversation, a complete resolution.
Patient call
04:12
Caller verified
Details confirmed before any action
Appointment booked
Directly on your calendar
Record saved
Summary, audit trail, confirmation sent
How it works
One conversation. A complete resolution.
Answer
Every patient enquiry is answered across voice and SMS, without adding headcount.
Verify
Caller details are confirmed before anything happens, so nothing is acted on blind.
Act
Appointments are booked, cases are updated, and urgent calls are escalated in your existing systems, during the call.
Record
Every call leaves a timestamped summary and audit trail, with confirmations sent.
The problem
A missed patient call is a missed patient.
A buried urgent message is a risk. And every hour your clinical staff spends on the phone is an hour not spent on care.
Voicemail piles up.
No-shows go unfilled.
The front desk drowns in callbacks.
23%
of calls to medical practices go unanswered — and small practices miss even more
85%
of callers who reach voicemail never call back
$150–400
lost per missed appointment, depending on the visit
3–4 hrs
a day your front desk spends on phone and scheduling work
Figures from published healthcare industry research and surveys (Solutionreach, Dialog Health, MGMA).
The alternative
Why not the cheaper answering service?
A cheap answering service
- Takes a message and hands you the work
- Can't run a detailed intake
- Can't book on your calendar
- Can't tell a routine call from a critical one
With Handled, the call comes back finished
- The appointment is booked
- The message is routed
- The urgent call is already with your on-call provider
You're not paying for someone to answer. You're paying for work that comes back done.
Who it's for
Built for healthcare, where calls can't go wrong.
Capture every patient enquiry and reduce no-shows. Free clinical staff from repetitive calls, so they can focus on care.
Clinics
Bookings, refill intake, and follow-ups handled the same way every time — even at your busiest hour, no call waits.
Physician groups
Overflow answered across the whole practice, urgent calls escalated to the right provider, and a full record of every conversation.
Skilled nursing facilities
Family updates, hospital coordination, and new-admission calls answered around the clock, with urgent needs escalated immediately.
Home health
Schedule changes, caregiver coordination, and family check-ins handled reliably, so changes reach your team before the day unravels.
Hospice
Family calls answered with care at any hour, and urgent needs escalated to your on-call nurse without delay.
Beyond healthcare: Handled also fits other appointment- and intake-driven businesses. Don't let business leave you.
Built to fit your operations.
Handled reads from and writes to your live tools, so every conversation results in a completed action rather than a note or ticket.
Security and record-keeping.
Every call is logged with a timestamped summary and audit trail, and confirmations are sent after each completed action.
Capabilities
Complicated tasks it handles
Detailed intake calls — whether it's capturing a referral or taking a message from a STAT lab, it captures every detail exactly as given and escalates immediately when flagged critical
Appointment booking, directly on your calendar
Prescription refill intake
Urgent call escalation with immediate alerts to your on-call provider
Structured messages your staff can act on without calling back
Warm transfers with a briefing, so your staff never picks up cold
Spanish-speaking callers
A human anytime a caller asks for one
Works with your existing phone number — no porting, no number change
Coverage
Coverage that fits the client
Start with after-hours coverage, add daytime overflow, or go full-time — the setup flexes to what each practice needs.
Pricing
Transparent pricing.
$250
one-time setup fee
$250/mo
average monthly spend
On average, our clients spend $250 a month, plus the $250 setup fee. Every call answered, verified, actioned and recorded.
Questions
FAQ
Handled Scribe
Charting, finished during the visit — not after hours.
An AI scribe that listens to the encounter, drafts the note, and captures the coding — so MDs, NPs, and PAs spend their time on patients, not keyboards.